Hospice CAHPS Honors

Recognizing hospices that provide the best patient and caregiver experience.

Learn how our Hospice CAHPS Program can help you turn low caregiver satisfaction scores into success stories.

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Hospice Honors Awards

Since 2012, the Hospice CAHPS Honors and Honors Elite Awards have been a prestigious annual distinction that recognizes hospice agencies that go above and beyond in providing quality care for patients and caregivers. These organizations have been recognized as one of the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) satisfaction and quality measures.

These awards define a new standard of excellence in the patient care and caregiver experience for hospice agencies. Identifying the top-performers is our way of recognizing HHAs that are dedicated to providing a high quality of care in a patient-centric approach. The resulting patient and caregiver experience is a key driver of ongoing agency success.

To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database. Special recognition, Honors Elite, is awarded to those hospices that score above the national performance score on 100%, or all twenty four, of the evaluated questions. The full methodology is available to download below.

We congratulate all the winners on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.

*HEALTHCAREfirst recognizes that only CMS published results are official and does not intend to assert the superiority of one hospice agency over another, but rather to recognize top performing hospice agencies for their hard work and dedication.

Do you need to improve your hospice CAHPS survey response rate? Here’s how!

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Partnering with you for better healthcare

Trust the experts at HEALTHCAREfirst to help you accelerate reimbursement, maximize cash flow, reduce risk of denials and go beyond compliance for CAHPS surveys.